:root{--navy:#0e2238;--navy-2:#173a57;--mint:#47c3a3;--mint-dark:#174f43;--sky:#eef6fa;--surface:#f8fbfd;--white:#fdfefe;--muted:#617181;--line:#d7e3e9;--danger:#9b2c3b;--radius:14px;--shadow:0 12px 36px rgba(14,34,56,.08)}
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